We are with you every step of the way
From your first login to your thousandth transaction, TekHawk support is here to ensure your systems run smoothly and your team stays productive.
Product Onboarding
A smooth start is everything. Our onboarding team works alongside your staff to configure the system to your exact workflows, import your existing data, and ensure every user is comfortable before go-live.
- Dedicated onboarding specialist assigned to your account
- Custom configuration to match your business workflows
- Data migration from existing systems
- Go-live readiness checklist and sign-off
- Post-launch check-in at 7, 30, and 90 days
Setup Assistance
Whether you are adding a new module, integrating a third-party tool, or expanding to a new location, our setup team handles the technical heavy lifting so your operations are never disrupted.
- New module activation and configuration
- Third-party integration setup
- Multi-location and multi-branch expansion
- User role and permission configuration
- Hardware setup guidance (printers, scanners, displays)
Knowledge Base
Our comprehensive knowledge base puts answers at your fingertips. Step-by-step guides, video walkthroughs, FAQs, and best-practice articles cover every feature across every TekHawk product.
- Step-by-step guides for every feature
- Video walkthroughs for common workflows
- Searchable FAQ library
- Release notes and update summaries
- Best-practice articles by industry
Technical Support
When something needs immediate attention, our technical support team is ready. We offer multiple support channels with defined response times, ensuring critical issues are resolved quickly and thoroughly.
- Email and ticket-based support
- Priority response for critical issues
- Remote diagnostic and resolution sessions
- Escalation path to senior engineers
- Detailed resolution reports for every ticket
Need help right now?
We typically respond within 4 business hours.